When a claim should be made
An employee can make a claim if they sustain any injury or illness that occurs out of or in the course of t work. Employment must be a significant contributing factor to the development of the claimed injury or condition.
If you have not incurred any medical costs or lost time from work associated with the injury, you may not need to make a claim for compensation. However, you should always report the incident related to the injury to your supervisor and enter the incident into the Enterprise Risk Management System (ERMS). This allows for corrective actions to take place to reduce the risk of the incident reoccurring in the future.
If you are not sure whether your injury is compensable, please reach out to the injury management team to discuss your situation before submitting a claim. The team can be contacted via email or call us on 03 903 54000 (Option 2 - Report or follow up on an injury).
How to submit a claim
When submitting a claim, you will need to provide the following documents:
- Worker’s Injury Claim Form
- A copy of the incident report/summary
- Certificate(s) of capacity (if applicable)
- Medical Invoices/receipts (if applicable)
- Any other information relevant to the claim
For the claim to be valid and then assessed in a timely manner, it’s important that all documentation is completed accurately.
What happens after a claim is submitted
Once the Injury Management team receives your claim, you and your department will receive a letter acknowledging receipt of your claim. You may be contacted by phone any clarification is required.
The Injury Management team has 28 calendar days to review and assess your claim for compensation within the meaning and requirements of relevant legislation. You will be advised in the acknowledgement letter of the due date for the decision of your claim.
While the claim is being assessed:
- further documentation may be requested to support your claim;
- you may be required to attend an independent medical examination;
- you may need to participate in an independent investigation to determine the circumstances surrounding your claim.
You will receive a letter advising you of the decision regarding your claim acceptance or rejection either before or on the 28th day specified in your acknowledgement letter.
If your claim is rejected, you will receive a letter advising you why this decision was made and you will be advised on your rights to appeal this decision.
If your claim is accepted, you will be advised of the accepted condition and of your specific entitlements to compensation. You will be allocated a case manager to support you through the claim process and advise you of your obligations under the legislation.
Claim enquiries and support
If you have a question about how to manage or support an injury or need advice on workers’ compensation claims, please contact the Injury Management team.