Psychological Health Supports

Last reviewed: April 2026

Harm Reduction Controls

If psychosocial risk eventuates, it is important to reduce the harmful effects of exposure through corrective and supportive actions. Reporting a psychosocial hazard or psychological injury ensures that:

  • appropriate support is provided to affected persons
  • existing control measures are reviewed and revised

As harm reduction controls do not take steps to reduce the likelihood of psychosocial risk eventuating, they must not be a primary control in risk management.

    • Employee Assistance Program (Assure)
    • Critical Incident Support (Assure)
    • University of Melbourne Health Services
    • Counselling & Psychological Services
    • Mental Health First Aid
    • Early Support Services Program
    • Workers’ Compensation
    • Human Resources coordinated mediation and facilitated discussion.

    • ERMS Platform
    • SafeZone
    • University Security
    • Safer Community Program
    • Speak Safely Portal
    • Inappropriate Workplace Behaviour Line

    Further information on harm reduction controls and reporting channels is available through your Human Resources Business Partner and Health & Safety team.

Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) provides independent and confidential services, as well as support materials to all UoM employees.

The program is delivered by Assure and includes a wide range of long and short-term services available to all staff, with a focus on wellbeing and prevention.

The EAP is a free and confidential service you can access for any wellbeing issues you may be experiencing, including personal wellbeing challenges not related to work.

Services are delivered online through video or chat, by telephone or in person.

For more information about the services available, click here.

  • Delivered by our EAP provider, The Wellbeing Gateway app is free for all University staff. It is designed to help empower you to be proactive in your mental health and wellbeing, with a range of content available.
    View articles, short videos, meditations, recipes, access in-app wellbeing programs and more at any time.

  • You can also use The Wellbeing Gateway chat function for counselling and coaching support delivered in real-time by a team of Immediate Response Clinicians. They can help with personal, work or family challenges or goals.
    Chat is available:

    • Monday-Friday: 8am-midnight AEST
    • Saturday: 9am-6pm AEST

    Visit their website/download the app here

    For employees of Melbourne Theatre Company, Melbourne Teaching Health Clinics and GVEH without UoM login credentials, please contact your local HR and Health and Safety contacts for EAP access details.

Counselling and Psychological Services (CAPS)

The University of Melbourne Counselling and Psychological Services (CAPS) provides free, confidential, short-term psychological counselling to currently enrolled students and staff, as well as a range of workshops, training and helpful resources.

Counselling and Psychological Services (unimelb.edu.au)

Safer Community Program

The Safer Community Program provides support and advice to members of the University of Melbourne community about inappropriate, concerning or threatening behaviour.

The Safer Community Program Team are specialists who are passionate about their work and driven to ensure a safe and supportive environment for all.

Visit the Safer Community Program | University of Melbourne webpage for further information.

Critical Incidents

A critical incident is any situation that affects a number of University students or staff, that may cause a traumatic reaction involving a strong physical and emotional response.

Visit the psychological support for critical incidents webpage for further information.