Incident and Hazard Reporting

Emergency Information


Staff, students, contractors and others must report any hazard and/or incident to their local supervisor or the manager of the work area as soon as reasonably practicable.

High consequence incidents must be reported immediately, other incidents must be reported within 24 hours of becoming aware of the incident, injury or illness.

The incident and hazard reporting tool used by the University of Melbourne is ERMS (Enterprise Risk Management System).


For anyone WITH a University username and password, please use this link:

Report an incident or hazard

If you have trouble entering an incident or hazard, please refer to either the How to enter an incident report in ERMS or the How to enter a hazard report in ERMS article in ServiceNow.

For anyone WITHOUT a University username and password, or if you are unable to access ERMS for any reason:

Contact your health and Safety Business Partner

Immediate response

Requirements and guidance

  • Definition of Incident and Hazard

    Definition of an Incident

    An unplanned event (including dangerous occurrences and systems failures) resulting in, or having a potential for injury, ill health, damage or other loss.
    Note: This incident report is only relevant if it is associated to an individual whereas if an individual cannot be associated with an incident, then the Hazard Reporting System should be used.

    Definition of a Hazard

    A source or a situation (including dangerous occurrences and systems failures) with a potential for harm in terms of human injury or ill health, damage to property, damage to the environment, or a combination of these.
    Note: This hazard report is only relevant if it is NOT associated to an individual whereas when a situation results in an injury/illness/disease or can be associated with an individual(s), the Incident Reporting System should be used.

  • Incident reporting risk matrix and definitions

    Risk matrix

    The risk matrix uses Likelihood and Consequense to rate the risk. This risk rating assists the incident approver to determine and prioritise the corrective actions

  • Respond

    This advice presumes you are a supervisor or manager, and the incident involves staff who report directly to you, and occurs in a workplace location that you are responsible for. If not all these conditions are true, then another supervisor/manager may need to complete some of these actions.

    For supervisors: I have received an email notification from ERMS - what should I do?

    • Once you receive an email notification about the incident from ERMS, log in to ERMS and enter information about your immediate response, risk rating, action plan and the results of any incident investigation.
    • If there is an outstanding action plan or tasks at the time that you acknowledge the incident, you will need to return to ERMS again after the actions/tasks are completed, to confirm or adjust the information you entered previously.
    • If you assess the risk rating of an incident, near miss, illness or injury to be high or severe (refer: Incident reporting risk matrix), you must ensure that an ICAM incident investigation is carried out (see list of ICAM trained personnel). Incidents assessed with a risk rating of medium, will require a basic or an ICAM incident investigation.
    • You can request Campus Services take action in response to an incident or a hazard report by following the instructions in ERMS - Request Campus Service take action in response to an incident/hazard report.

    If you are not the most appropriate person to action a report assigned to you, please refer to the ERMS - Reassign Responsible Person for an incident/hazard report instructions available in ServiceNow.

    If you are going on leave you can delegate your responsibilities within ERMS to another while you are away. See ERMS - Delegate incident/hazard responsibilities to another while on leave for instructions on how to delegate responsibilities. Please remember to remove the delegation when you return, as ongoing delegation of responsibilities can cause access issues within the system for the delegate.

  • Manage / Investigate

    Incident investigation

    An incident with a risk rating of Medium requires the responsible person to complete a basic investigation. It may require further investigation with an incident investigation team.

    An incident with a risk rating of High or Extreme requires an incident investigation team, including one ICAM trained member. (refer: Incident reporting risk matrix).

    Instructions on completing incident investigations are available from Health & Safety: Incident, injury, hazard reporting and investigation requirements.

    Enter incident investigation results into ERMS. If you do not have access to ERMS you can use the Incident investigation form which can then be transferred to ERMS.

    Corrective action plan

    All hazards and incidents are required to have an action plan. The action plan is used to assess the hazard or incident. Based on this assessment control measures are introduced to mitigate or minimise:

    • the hazard from becoming an incident; or
    • the incident reoccurring.

    If you have trouble attaching a document to an action plan please review ERMS - Attach a document to an Incident/Hazard Report Action Plan for instructions.

    Update a closed report

    A closed report can be reopened by following the ERMS - How to reopen an incident/hazard report instructions in ServiceNow.

  • Forms and Guidance Materials

    The forms and guidance materials web page lists all related forms, guidance, processes and requirements.

  • Frequently Asked Questions


    • I am a staff member, how do I report an issue on ERMS?
      It if is an access issue please log a request with IT:
      • HS Servicse- (University username and password required)
      • Click on Request Something
      • My request is related to: select General OHS query
      • Subject please write ERMS and the module issue relates to
      • Details include all relevant details relating to the issue you are experiencing in ERMS.
    • I am a Health & Safety Business Partner, how do I request elevated access privileges?
      • IT Servicse- (University username and password required)
      • Click on Request Something
      • Click on Applications
      • Select Enterprise Risk Management System (ERMS)
      • Enter information as required
    • I am a student, where can go for more information or to report an systems issue?
      • For more information please visit Stop 1 or call 13Melb. Alternatively, you can contact the Health and Safety Business Partner in your area.
      • If you are experiencing difficulty with the system, please log your issue with Stop 1 or call 13Melb.

    If you do not have access to ServiceNow, please email the University Services Health & Safety team or call x98926 (internal number) for assistance.

    Incident/Hazard Reporting

    • If I assign a task or responsibility for part of the action plan, how is the person notified?
      The person will receive an automated email from ERMS.
    • Will the injured person be notified when the action plan and investigation has been completed?
      Yes. The injured person will receive an automated email from ERMS.
    • Can I notify my local Health & Safety Representative about an incident?
      Yes. The incident or hazard report needs to be submitted and then exported to a PDF document. This document is emailed to the HSR. You can find your local HSR on the HSR list.
    • How can I request Campus Services take action in response to a hazard or an incident?
      You can request Campus Services to take action in response to an incident or a hazard report by forwarding your incident/hazard email to Campus Services will review the incident/hazard report provided and either:
      • Raise a work order and advise you of the work order number via email, or
      • Respond and clarify if Campus Services does not hold the responsibility for requested action.