Early support services

Last checked: June 2026

The primary objective of this service is to assist injured employees to receive early medical treatments, thus facilitating their recovery from the work-related injuries.

This service aims to assist eligible employees who have sustained a minor work-related injury resulting in the employee seeking medical attention and/or services. Assistance may include reimbursements for reasonable medical and like expenses associated with the injury.

Injury prevention is an initiative-taking approach that aims to identify potential risks and mitigate workplace injuries before they occur. At this stage, the risk owner will focus on education and training with strategies such as ergonomic risk assessments, safety training, and risk management, to avoid the occurrence of injuries in the first place. ESS is a key component of this by addressing injuries at their earliest stages, providing immediate treatment to prevent escalation into more severe conditions.

Log an Early Support Services request

Documents and Guidance Material

Early Support Services - Information sheet

Early Support Services - Framework

Early Support Services - Request From (for employees without access to ServiceNow)

Note: By requesting/accessing Early Support Services, it is not a direct admission of liability for your WorkCover claim should you submit one.

FAQs

  • A: UoM’s preference is that employees attend THP appointments outside of work hours, where possible. If a worker obtains an attendance certificate from their THP, the worker may be able to receive the time off as sick leave, depending on their work arrangements.

  • A: No. A visit to the GP will enable to most appropriate treatment to be sought for the short-term injury.

  • A: A certificate of capacity is not required for an ESS application. A medical certificate will be sufficient to articulate the diagnosable condition.

  • A: Injury prevention and ESS are both essential components of a comprehensive workplace health strategy, but they focus on different aspects of employee wellbeing.

  • A: If you’re living or travelling overseas, you are not eligible to receive reimbursement for medical and allied health treatment for conditions cited under the ESS program. You may be able to lodge these via you travel insurance or other related insurance scheme.

Contact

For assistance or further information, please email Early Support Services or contact your local Health and Safety Business Partner.