Emergency response and preparedness

Definitions, Chief Warden and Warden information, evacuation drills, special evacuations, how to respond and actions to take in an emergency

Emergency response

In a life threatening emergency dial (0) 000,
then call University Security on 834 46666.

  • Security contacts

    University Security provides a 24-hour emergency response. If you have called emergency services, please call Security immediately afterwards so that access to the campus can be provided.

    Security can be contacted at each campus on:

    • Parkville: (03) 834 46666 or 1800 246 066 (free call)
    • Burnley: (03) 834 46666
    • Creswick: (03) 5321 4333 / After hours: 0425 700 042
    • Dookie (: (03) 5833 9200
    • Southbank: (03) 834 46666
    • Werribee: (03) 9731 2000

    Emergency Services activation is vital for events that are beyond the local capacity to respond effectively. If in doubt ring the appropriate emergency service and also inform University Security on (03) 834 46666.

    Critical incident management

  • Emergency contacts and support

    Internal Emergency Services

    External Emergency Services

    • National emergency number for fire, police or ambulance: 000
    • State Emergency Service (SES) for storm or flooding emergencies: 132 500
    • Poisons Information Centre: 131 126

Emergency preparedness

The University places a high importance in emergency prevention and preparedness processes to maximise the safety of its people and the optimal functioning of the University. Separating these two functions allows us to focus more clearly on activities that support them effectively.

  • Definitions


    Prevention is the analysis of requirements and the development of strategies for resource utilisation.

    Activities undertaken:

    • Policy and procedural alignment with Risk Management policy and relevant committees and other relevant legislation
    • Strategic and Operational Risk analysis for the risks the University and its people face
    • First Aid establishment and management and training
    • Emergency equipment provision (Defibrillators, EM manuals, Warden equipment etc)


    Preparedness is the establishment of structures, development of systems and testing and evaluation by organisations to perform their roles.

    Activities undertaken:

    • Emergency and First Aid Contacts lists compilation and maintenance
    • Warden System (Emergency Control Organisation structure and support App) for each building
    • Emergency evacuation and drills for each building
    • Flip chart aid memoir production and distribution (work in progress for 2018)
    • Standard Operating Procedures (SOP’s) by Security to assist effective response
    • University of Melbourne Incident Management System (UMIMS) for critical incidents. Refer to critical incident management.
  • Warden and Chief Warden

    Being a warden is a specialist role with specific requirements and procedures that all wardens should be aware of. Detailed information on training, equipment, responsibilities and what to do in an emergency can be found on the Warden information page.

    Warden information

    The Warden Handbook has been prepared as a resource and training support to assist in performing warden roles and responsibilities for emergency evacuations and planned 'drill' exercises. Please direct questions regarding the handbook to Emergency Management .

  • Evacuation drills

    Building evacuation drills should be organised yearly (except Childcare centres which require drills quarterly).

    Drills ensure that your building is prepared and ready to undergo an evacuation. Detailed requirements for evacuation drills are outlined in the Emergency preparedness response procedure.

    To book an evacuation drill, Chief Wardens or Health and Safety Business Partners are asked to review the Emergency Management Community SharePoint calendar for an available time and then email a one hour calendar invitation to request a drill.

    For all drills accepted in the calendar, technicians will arrive at the building's fire panel at the designated time to trigger the fire evacuation alarms.

    Following an evacuation drill, the Chief Warden completes the building evacuation report. Please email the completed document to ohs-enquries@unimelb.edu.au for review and retention.

    Emergency Management Community SharePoint

    Guidance documents:

  • Special evacuations

    Special instructions for lecture theatres, laboratories and classrooms.

    The person in charge of the class shall maintain control of the class, and take direction from Wardens or Security staff if attending.

    Upon hearing the alarm signal or becoming aware of an emergency, the person in charge of the class should direct students to:

    • Stand and push chairs, large bags, etc under desks or benches.
    • Turn off electrical devices and laboratory operations that are not safe to be left unattended.
    • In controlled sequence, move along gangways to main aisles and exit in an orderly manner through the nearest appropriate exit.
    • On leaving the building, stay together as a group until contacted by the emergency services or University Security.
    • When directed to do so, recover any effects left in the building.