Emergency

Emergency in Progress Now

24 Hour Emergency Response

University Security provides a 24-hour emergency response. If you have called emergency services, please call Security immediately afterwards so that access to the campus can be provided. Security will contact the on-call OHS adviser where OHS advice is required.

  • in a life threatening emergency, dial 000 first
    • from Parkville campus switchboard, dial 0 000
  • on Parkville campus, call Security on (03) 8344 6666 or Freecall 1800 246 066
  • emergency numbers from other locations:
    • Burnley: (03) 8344 6666
    • Creswick:
      • Business hours: (03) 5321 4333
      • After hours: 0425 700 042
    • Dookie: (03) 5833 9200
    • VCA & MCM Southbank:
      • (03) 9035 9311
    • Werribee:
      • (03) 9731 2000

What to do in an emergency

In an emergency call for help first, and take the following actions:

  • Fire
    Code Red

    On discovering a fire...

    1. Assist any person in immediate danger only if safe to do so.
    2. Close door to isolate fire.
    3. Raise the alarm by contacting Parkville Security or your local campus emergency number.
    4. Attack fire with appropriate equipment only if safe to do so.
    5. Activate the Fire Break Glass Alarm (if installed), or use other means to raise the alarm within the building, if necessary.
    6. Follow your own Building Emergency Evacuation Procedures
      • These will be posted near exits within your building.
    7. Evacuate if necessary: leave immediately by the nearest safe exit and go directly to your assembly area.
      • Your assembly area will be listed on posters near exits within your building.
    8. At your assembly area, please wait patiently for further instructions.
  • Evacuation
    Code Orange

    General evacuation instructions

    These instructions apply to general administrative areas in buildings with an Emergency Warning Intercom System (EWIS) installed. Your building may be different. Please familiarise yourself with any special instructions for your building by consulting the evacuation procedure posters near lifts and exit doors, or contacting your warden or chief warden.

    • On hearing ALERT tone "BEEP BEEP" (means "Stand by") or when advised
    1. Prepare to evacuate.
    2. Wardens will investigate and confirm if evacuation is required.
    • On hearing EVACUATION tone "WHOOP WHOOP" (means "Evacuate"), when advised, or when you become aware of a threat requiring evacuation
    1. Follow all instructions from wardens.
    2. Leave immediately by the nearest safe exit and go directly to assembly area.
      • Your assembly area will be listed on posters near exits within your building.
    3. At your assembly area, please wait patiently for further instructions.
  • Internal emergency
    Code Yellow

    In an internal emergency...

    An internal emergency is an emergency that arises within the University, such as building systems failures, structural concerns or services failures.

    1. Assess the situation
    2. Raise the alarm by contacting Parkville Security or your local campus emergency number
    3. Evacuate (if necessary)
    4. Assist and guide other people
    5. Take care not to move people from safety to danger
    6. Administer first aid if needed
    7. Liaise with emergency services and University staff
  • Medical emergency
    Code Blue

    Immediate response actions

    1. Move injured person away from danger if safe to do so.
    2. Call for an ambulance on 000. State the location clearly.
      • on mobile phones, dial 112 or 000
      • from Parkville campus switchboard, dial 0 000
    3. Call Parkville Security or your local campus emergency number. This ensures that the emergency services can gain access to the campus.
    4. First aid:
      1. Names of local first aiders are posted in each building near exits and lifts
      2. Security staff are trained in first aid
      3. Difibrillator locations and operating procedures

    Special actions by injury type

    Bleeding

    Stop the bleeding at once and send promptly for an ambulance or a doctor. Control by direct pressure and elevate the limb if possible. Apply the pad of sterilised dressing(s) (in the first aid cabinet) and bandage firmly. It may be necessary to apply a second pad on top of the first one. Where such dressings are not available, arterial bleeding may be controlled by pressing the artery against the underlying bone with the finger or thumb.

    Burns

    If serious, send promptly for an ambulance or a doctor. If possible, run affected area under cold water for 10 minutes if skin is intact. Do not burst blisters, and do not try to remove clothing sticking to the burn or scald. With chemical burns, remove contaminated clothing and flush the burn with plenty of cold water.

    Cardiac arrest (heart attack) - suspected

    If possible, locate an Automated External Defibrillator (AED) and follow the standard operating procedure and the instructions packaged with the machine. Refer: Automated External Defibrillators (AEDs).

    Collapse

    If the casualty is unconscious, but is still breathing and has a pulse, place him or her on their left side (coma position) and call an ambulance. Cover with a light blanket or clothing - but no hot water bottles. Do not give anything to eat or drink by mouth.

    Concussion

    After a blow on the head, especially when there is interference with consciousness, a doctor should see the casualty. Neither you nor the casualty can decide the importance of this.

    Electrical shock

    Act quickly. Switch off the current. If this is not possible, free the person by using something that will not conduct electricity - DRY, folded newspaper, wood, cloth or rubber. Do not touch the individual - you may get a shock yourself. If breathing is failing or stopped, apply artificial respiration - use the Resusitube if necessary - do not waste time. Get help and send for an ambulance.

    Eye injuries

    Chemical in the eye or chemical burn

    Flush the open eye at once with clean cold water for at least 15 minutes. Send the casualty for medical attention immediately.

    Foreign body in the eye

    Send the casualty to a doctor or hospital immediately.

    Fractures

    Do not attempt to move a casualty with broken bones or injured joints unless he/she is in immediate danger.

    Gassing

    If inhalation of any gas is suspected then:

    1. ascertain that it is safe to enter the room then carry the patient into the fresh air. DO NOT let patient walk. If breathing has stopped, apply artificial respiration - get help and send for a doctor;
    2. if any doubt that the gas may still be present in the room call emergency services.

    Subsequent actions

  • External emergency
    Code Brown

    In an external emergency...

    1. Assess the situation
    2. Raise the alarm by contacting Parkville Security or your local campus emergency number
    3. Follow instructions from wardens, Security or University management
    4. Take emergency response actions relevant to the type of emergency
  • Bomb or substance threat
      Code Purple
      • All bomb or substance threats must be treated as genuine until investigation proves otherwise
      • The training course Suspicious package and threat response is especially recommended for staff with reception duties
      • The University Counselling Service is available to assist staff who have experienced bomb or substance threats

      Telephone threats

      1. Keep calm
      2. Listen closely, and ask the caller for as much information about the threat as possible. Record the information and your impressions of the caller on the Phone threat checklist
      3. Using another telephone, immediately report the threat to your supervisor and Security - refer to Contacts in an emergency
      4. Do not activate the fire alarm or emergency evacuation system unless instructed

      Written threats

      1. Preserve the evidence
        • Threats received on paper:
          • Keep the written threat including any envelope or container
          • Handle it as little as possible
          • Place the item in a plastic envelope
        • Threats received by email or another electronic medium:
          • Retain email or other electronic record if possible. Consider taking a screenshot (press Print screen in Windows, or Command + Shift + 3 in Mac OS X, then paste into a new file in your word-processing or image-editing software).
      2. Immediately report the threat to your supervisor and to Security - refer to Contacts in an emergency

      Suspicious packages or articles

      Identifying suspicious articles

      General criteria

      • Is it hidden?
      • Is it obviously suspicious?
      • Is it typical of your work area?
      • Has there been unauthorised access?
      • Has there been a perimeter breach?

      Criteria for suspicious mail

      • Excessive securing material
      • Excessive weight
      • Protruding wires or foil
      • Lopsided or unevenly weighted
      • Oily stains or visible powder and crystals
      • Stiff or rigid envelope
      • Package or mail was expected
      • Visual distractions on the packaging
      • Excessive postage
      • Proper names and titles not used
      • Address handwritten or poorly typed
      • Restrictive markings e.g. "Confidential"
      • Common words misspell
      • External or foreign mail
      • Lacks sender address

      Responding to a suspicious article

      If you believe a letter or parcel is suspicious and you have NOT opened it

      • Do not open it, or shake it
      • Place the parcel/letter into a plastic bag and seal it. Place this bag into another plastic bag and seal it
      • Stay in your immediate environment and prevent others from entering the area
      • Turn off any personal fans in the immediate area.
      • Call for help. Contact your supervisor and Security - refer to Contacts in an emergency
      • Wash your hands if you are able to access facilities in your immediate area
      • Do not touch your face with your hands or any part of your body that has open wounds

      If you HAVE opened a letter or parcel that contains suspicious powder

      • Cover the object without touching or disturbing it further by upending your garbage bin and placing it over the top
      • If any material has spilt from the item, do not try to clean it up
      • Do not brush powder off your clothing or off any other surface
      • Turn off any personal fans in the immediate area
      • Stay in your immediate environment and prevent others from entering the area
      • Ensure that co-workers in the same room also stay put
      • Wash your hands if you are able to access facilities in your immediate area
      • Do not touch your face with your hands or any part of your body that has open wounds
      • Call for help. Contact your supervisor and Security - refer to Contacts in an emergency

      If you suspect the mail item may contain an explosive device

      • Do not touch it or move it
      • Contact Security - refer to Contacts in an emergency
      • Evacuate the area if the device indicates it may detonate soon, otherwise, stay nearby behind a solid barrier and prevent others from entering the area
      • Wait for Police to arrive to tell them where the device is
  • Personal threat
      Code Black

      Personal threat emergencies involve a person who is behaving in an aggressive, threatening or violent manner, and who may or may not be armed.

      Responding to an aggressive or potentially violent person

      1. Try to remain calm
      2. Alert supervisor
      3. Be firm but polite with the person and let them know that their behaviour is not acceptable
      4. If the behaviour of the person is such that outside intervention is required, contact or arrange to have contacted Security - refer to Contacts in an emergency
        • You can also use a Security telephone, placed at strategic points on campus, which has a blue light and connects directly to Security 24 hours a day
      5. Do not try to rectify the situation on your own. Allow Security staff to use their training to handle the situation
      6. Abusive phone calls: hang up the phone and notify your supervisor. If calls persist, contact the telephones team in Information Technology Services

      Responding to an active armed person - violence already in progress

      1. Try to remain calm.
      2. Alert supervisor if safe to do so.
      3. Observe the situation: look and listen to see where the person is relative to your position.
      4. Assess your surroundings for:
        • opportunities to evacuate to a safe place.
        • opportunities to take shelter in your current location.
      5. Decide whether it is safer to evacuate or shelter in place. A supervisor, warden, Security guard or emergency services officer may tell you what to do. In the absence of instructions, make a personal decision.
        1. If evacuating
          • Have an escape route and plan in mind
            • Do not use your building's usual evacuation assembly area
          • Evacuate regardless of whether others agree to follow
          • Leave your belongings behind
          • Help others escape, if possible
          • Prevent individuals from entering an area where the armed person may be
          • Keep your hands visible
          • Follow instructions from a supervisor, warden, Security guard or emergency services officer, if any
          • Do not attempt to move wounded people
          • Do not congregate in public areas unless known to be safe, and avoid your building's usual evacuation assembly area
          • Once safe, contact Police and University Security.
        2. If sheltering in place
          • Choose a place to shelter. It should:
            • Be out of the armed person’s view
            • Provide protection if shots are fired in your direction (e.g. behind closed and locked door)
            • Not trap you or restrict your options for movement
          • Prevent the armed person from entering your hiding place:
            • Lock the door
            • Blockade the door with heavy furniture
          • If the armed person is nearby:
            • Lock the door
            • Silence phones and pagers
            • Turn off any source of noise (e.g. radios, televisions)
            • Hide behind large items (e.g. cabinets, desks)
            • Remain quiet
      6. Act: if you cannot avoid the armed person by evacuating or sheltering in place:
        • Call police on 000 (0 000 from Parkville campus switchboard; 000 or 112 from a mobile phone), if possible, to alert them to the armed person’s location.
          • If you cannot speak, leave the line open and allow the emergency services to listen
        • As a last resort, and only when your life is in imminent danger, try to disrupt or incapacitate the armed person by:
          • Acting as aggressively as possible towards him/her
          • Throwing items and improvising weapons
          • Yelling
          • Committing to your actions

      Witnessing a personal threat emergency

      If safe to do so, contact Security - refer to Contacts in an emergency.

      Actions after the threat has passed

First Aid

  • Names of local first aiders are posted in each building near exits and lifts
  • Security staff (contact details above) are trained in first aid
  • First aid training details, equipment information, risk assessments and defibrillators can be found on the staff hub.

Emergency Support

External Emergency Services

If dialing out from Parkville campus switchboard, you must add a zero (0) before an external number.

  • National emergency number for fire, police or ambulance: 000
    • on mobile phones, dial 112 or 000
    • from Parkville campus switchboard, dial 0 000
  • State Emergency Service (SES) for storm or flooding emergencies: 132 500
    • from Parkville campus switchboard, dial 0 132 500
  • Poisons Information Centre: 131 126
    • from Parkville campus switchboard, dial 0 131 126