24 Hour Emergency Response

University Security provides a 24-hour emergency response. If you have called emergency services, please call Security immediately afterwards so that access to the campus can be provided. Security will contact the on-call OHS adviser where OHS advice is required.

In a life threatening emergency, dial 000 first

  • From Parkville campus switchboard, dial 0 000

On Parkville campus, call Security on (03) 834 46666 or Freecall 1800 246 066

Emergency numbers from other locations:

  • Burnley: (03) 834 46666
  • Creswick:

      Business hours: (03) 5321 4333
      After hours: 0425 700 042

  • Dookie: (03) 5833 9200
  • VCA & MCM Southbank: (03) 9035 9311
  • Werribee: (03) 9731 2000
  • Related emergency contacts

    Internal Emergency Contacts

    For further assistance or questions regarding training, drills, warden equipment, publications and general emergency management matters, please email Emergency Management or call +61 3 834 98936.

    External Emergency Services

      Please note, if dialing out from Parkville campus switchboard, you must add a zero (0) before an external number.

    • National emergency number for fire, police or ambulance: 000
      • on mobile phones, dial 112 or 000
      • from Parkville campus switchboard, dial 0 000
    • State Emergency Service (SES) for storm or flooding emergencies: 132 500
      • from Parkville campus switchboard, dial 0 132 500
    • Poisons Information Centre: 131 126
      • from Parkville campus switchboard, dial 0 131 126
  • Warden and Chief Warden

    Being a warden is a specialist role with specific requirements and procedures that all wardens should be aware of. Detailed information on training, equipment, responsibilities and what to do in an emergency can be found here.

    The Warden Handbook has been prepared as a resource and training support to assist in performing your roles and responsibilities for emergency evacuations and planned 'drill' exercises. If you have questions about the handbook, please contact emergency management .

  • Evacuation drills

    Building evacuations should be organised on a regular basis. Drills ensure that your building is prepared and ready to undergo an evacuation.

    The building emergency controller must ensure that there is at least one evacuation drill in their building per year. More detailed requirements for evacuation drills are set out in the planning response to critical incidents and University-wide emergencies and responding to an emergency procedures.

    The Emergency Management Officer and the Infrastructure Services Fire Services Team schedule evacuation drills, in conjunction with the building emergency controller.

    Chief wardens need to take these steps to have a yearly drill scheduled:

    1. Decide on a date and time to have the drill.
    2. Send requested details to the Emergency Management Officer.
    3. The Emergency Management Officer will schedule the drill into the calendars of the Infrastructure Services Fire Services Team, security control room and the chief warden.
    4. On the scheduled date, Infrastructure Services staff will arrive at the designated time and activate all alarms and tones.
    5. After the drill, the chief warden must complete a building evacuation report and return it to the Emergency Management Officer.

    Additional information:

  • Special evacuations

    Special instructions for lecture theatres, laboratories and classrooms.

    The person in charge of the class shall maintain control of the class, and take direction from wardens or Security staff if attending.

    Upon hearing the alarm signal or becoming aware of an emergency, the person in charge of the class should direct students to:

    • Stand fast and push chairs, large bags, etc under desks or benches.
    • Turn off electrical devices and laboratory operations that are not safe to be left unattended.
    • In controlled sequence, move along gangways to main aisles and exit in an orderly manner through the nearest appropriate exit.
    • On leaving the building, stay together as a group until contacted by the emergency services or University Security.
    • When directed to do so, recover any effects left in the building.